Frequently Asked Questions (FAQs)

Here you will find the answers to our frequently asked questions about our courses and exams. Should you have any further questions, please feel free to contact our team or to visit us in one of our schools.

Course bookings: Group courses

I don't know what level I am. How can I find out?

You can do a free placement test online or in person during our opening times.

How can I register for a German course?

At our school in Kolingasse 12/1, 1090 Vienna:

You can register directly either at our school in Kolingasse or in Pohlgasse during our opening times. You will need to fill in a registration form and pay a deposit of at least €50. You can also pay the entire course fee (€260) when you register. You also have the option of paying the fee via wire transfer. In this case, please send an email to office@loqui.at to complete the registration.

At our school in Pohlgasse 6/3/9, 1120 Vienna:

You can register directly either at our school in Kolingasse or in Pohlgasse during our opening times. You will need to fill in a registration form and pay a deposit of at least €50. You can also pay the entire course fee (€260) when you register. You also have the option of paying the fee via wire transfer. In this case, please send an email to office@loqui.at to complete the registration.

How much does a group course cost?

A four-week group course costs €260.

What is included in the course fee?

The course fee includes administrative fees, photocopies and a certificate of attendance. Course books and work books are available seperately.

I registered for a group course that starts next week. Can I still cancel the booking?

You can cancel your booking up to 7 days before the course begins. In this case, you will have to pay a €50 processing fee. You will not be able to cancel it afterwards.

My course already began, but I don't have time to do it. Can I still cancel the booking?

No, you can't. You can cancel your booking up to 7 days before the course begins. If the course has already begun, you won't be able to cancel the booking. You will have to pay the entire course fee in this case.

I already payed the €50 deposit. My course already began, but I don't want to do it anymore. Do I still have to pay the remaining €210?

Yes, you do. Your registration is binding. Even if you don't attend the course, you will have to pay the rest of the course fee.

I registered for a group course that takes place in the morning. The course already began. Can I switch courses and do a group course in the evening instead?

No, you can't. Registrations are binding and can't be changed once the course has started.

I registered for a group course that takes place in the evening. The course starts in two weeks. Can I switch courses and do a group course in the morning instead?

Yes, you can. You can change your booking up to 7 days before the course begins. In this case, you will have to pay a €50 processing fee.

Can I do a trial lesson to see what your group courses are like?

We don't offer trial lessons for our group courses, sorry.

Can I also book a course for just one, two or three week(s)?

Normally you can only book a four-week course. But if this course has at least 6 participants and no more than 12 participants on the day it starts, you have the option of booking it for one, two or three week(s). Please contact us in order to receive information about the prices for shorter participation in courses.

Course books

How much do course books cost?

Depending on your level, the course books cost €25-27. You can also borrow a book from our school in Kolingasse. You will have to pay a deposit at the reception. If you would like to borrow a book, please don't write in it. Otherwise, you won't receive the deposit when you return it to the reception on the last day of the course.

When can I return my course books?

At our school in Kolingasse 12/1, 1090 Vienna:

You can return the course books on the last day of the course; for evening courses, you can also return them the next day, on Friday. We only accept books that have NOTHING written in them (no pens, no markers, no pencils).

At our school in Pohlgasse 6/3/9, 1120 Vienna:

You can't return the course books.

I wrote in my course book in pencil and rubbed everything out. Can I still return my book?

No, you can't. If you've written in the book, you won't be able to return it.

My course finished a month ago. Can I still return my book?

At our school in Kolingasse 12/1, 1090 Vienna:

No, you can't. You can only return course books on the last day of the course; for evening courses, you can also return them the next day, on Friday.

At our school in Pohlgasse 6/3/9, 1120 Vienna:

No, you can't return course books.

Do I have to buy a course book?

No, you don't. But we do recommend buying one; our trainers work with the books in the courses. You can buy the course book on the first day of the course.

How and where can I buy my course book?

You can buy the book on the first day of the course directly at the reception. Please have the amount ready in cash.

At our school in Kolingasse 12/1, 1090 Vienna:

If you don't write in the book, you can return it on the last day of the course, and we will refund the deposit fee.

A friend of mine did a course at LOQUI. Can I use their book for my course?

You can certainly use your friend's book if it is the same book that is being used in your course.

Courses

What types of courses does LOQUI offer?

We offer group courses and one-to-one lessons. Our group courses are intensive courses. They last four weeks and take place every day from Monday to Thursday.

How many participants are in a group course?

A regular group course lasts 3 hours and has a minimum of 6 participants and a maximum of 12 participants.

If fewer than 6 people register for the course, it will last 2 hours instead.

Is there a minimum age for your courses?

Yes, there is. As our courses are designed for adults, you have to be at least 16 years old to participate.

What language is spoken in the German courses?

Our participants come from different cultural backgrounds and speak different languages. This is why we only speak German in our German courses.

How long does a group course last?

Our group courses last four weeks and take place every day from Monday to Thursday. If fewer than 6 people have registered for the course, the sessions only last 2 hours a day. If at least 6 people have registered for the course, the sessions last 3 hours a day.

Why do courses with fewer than 6 participants only last 2 hours instead of 3?

When fewer people participate in the course, we can cover the material more quickly. This makes the course more intensive; this means that every participant will have to speak more often.

One of the sessions falls on a public holiday. Will we make up for it?

No, we don't make up for sessions that fall on a public holiday.

I was ill for a couple of days and couldn't come to the course. Will I be able to make up for these days?

No, you won't be able to make up for days you've missed. What you can do is talk to your trainer and ask them what you covered during that time.

Trainers

Will I always have the same trainer during the course?

Owing to availability and illnesses, please note that it will not always be possible to have the same trainer for the entire course. Thank you for your understanding. In this case, we will ensure that the course will still take place with a qualified substitute trainer.

My trainer is ill. Will the course still take place?

Yes, it will. In these cases, we will ensure that a qualified substitute conducts the session.

Course bookings: One-to-one courses

How much does a one-to-one lesson cost?

A one to one lesson costs €50. You will have to pay for it in full before the lesson begins.

How can I book one-to-one lessons?

You can book one-to-one lessons in blocks (e.g. 3 1.5 hour lessons). We recommend booking 1.5 hours for the first lesson. You can then book additional blocks afterwards. Please note that we can only confirm one-to-one lessons that have been paid for.

Can I cancel my one-to-one lessons on short notice?

Should you have to cancel a lesson that has already been confirmed, please let us know as early in advance as possible. You can reschedule a lesson that has already been confirmed once, up to 24 hours before it begins, at no extra charge. Please let us know about the cancellation in writing.

Will I always have the same trainer for my one-to-one lessons?

Yes, you will work with the same trainer.

Can I cancel my one-to-one lessons?

One-to-one lessons are binding, which means you cannot cancel your booking.

What happens If I don't use up the one-to-one lessons I've paid for?

When booking your lessons, we will agree upon the time period available to do them (depending on the number of lessons booked). Should you be unable to do the lessons within this set time period, they will expire.

Can I book the lessons first and pay for them later?

No, you can't. One-to-one lessons have to be paid for in advance.

Can I do my one-to-one lessons at home?

Depending on where you live in Vienna, you can do your lessons at home for an additional fee. Please contact us with the specific details.

I have already booked several lessons. How can I set the dates?

When booking the first few lessons, please suggest three dates for the first session. Please note that it may take one to two weeks after the booking before we are able to set the date of the first session. Once you have had the first session, you can arrange the dates for your upcoming sessions directly with your trainer.

Exams

Which exams do you offer?

We offer ÖSD and ÖIF exams. You will find the exam dates here.

Do I have to do an exam?

No, the exams are not obligatory.

When and where do the exams take place?

The exams are always on Friday at 9 a.m. at Kolingasse 12/1, 1090 Vienna. Here are the dates for the upcoming exams.

When can I register for exams?

Please register no later than two weeks before the date of the exam. That way we can guarantee a place for you. Registrations at a later date depend on the number of spare seats available.

How can I register for exams?

You will need to fill in a form and bring a valid photo ID (e.g. passport) to register. For integration exams, please also bring your residence registration form (Meldezettel) and your e-card when you register. You will also have to pay the entire exam fee when you register.

I am registered for an exam. What do I have to take with me on the day of the exam?

If you registered for a language exam, you will need to take a photo ID with you. Please note that your ID must be valid on the day of the exam and the photo must be clearly recognisable.

If you registered for an integration exam, you will need to take a photo ID, your current residence registration form (Meldezettel) and your e-card with you. Note: You will have to show the original ID on the day of the exam. We only accept valid passports, valid EU identity cards or valid Austrian driving licences. Should you not have any of these types of ID with you, you will not be allowed to sit the integration exam.

I have lost my ID. Can I still sit the exam?

No, you can't. You can only sit the exam if you have a valid photo ID with you.

What is an integration exam?

There are A2 and B1 integration exams. These exams test your knowledge of Austrian values and society in addition to your language skills. You will find examples of exam questions here.

I would like to renew my visa. Which certificate will I need?

Please ask the relevant authorities (e.g. MA 35) which exam you will need.

When will I get the results/my certificate?

You will receive your certificate around 1-2 weeks after sitting your language exam.

It may take 3-4 weeks for your certificate to arrive for an integration exam.

How are the language exams structured?

Every exam, regardless of what level it is, consists of a written and an oral part. The written part tests your reading, listening and writing skills. For the oral part, you will be tested either alone or in pairs.

I only passed one part of the language exam. What happens now?

If, for example, you only pass the oral part of the exam, you receive a certificate for your oral skills only. You then have one year to redo the written part and pass it.

Note: If you sit an integration exam and fail it, you will have to redo the entire exam. There is no option to redo individual parts of the exam.

I only passed one part of the integration exam. What happens now?

If you only pass one part of the integration exam, you will have to redo the entire exam.

Am I allowed to use a dictionary?

You are not allowed to use a dictionary for exams at the A1, A2 and B1 level. If you are doing a B2 exam, you may use monolingual or bilingual dictionaries. For C1 exams, you may only use monolingual dictionaries. You are not allowed to use online dictionaries for any other exams!

How long are ÖSD certificates valid?

ÖSD certificates are valid indefinitely. When you apply to renew your visa (A1, A2), make sure that your certificate is less than a year old!

How can I prepare for the exam?

We recommend attending a course before sitting the exam. Our courses prepare you for the exam. If you only want to focus on the exam format, you can book one-to-one lessons or attend an exam preparation course. Sample tests are available on the ÖSD website.

Do I have to do a course at LOQUI to be able to sit the exam?

No, you don't. You can just register for the exam with us.

Visa applications

I would like to apply for an Austrian Schengen visa and book several courses at the same time. Is that possible?

Yes, you can book several courses at the same time. Please let us know when you would like to begin the courses. For example, you could book 5 courses (5 months including a 2-week buffer). When you have paid for the courses, you will receive an invoice and a confirmation letter for the relevant authority (e.g. embassy).

Will I have to pay for all courses at once for my visa application?

Yes, in this case you will have to pay for all courses in advance. Should your visa application be rejected, we will certainly refund the course fees (minus a €50 processing fee). If this is the case, we will need written confirmation that your visa application has been rejected.

My visa application has been accepted. What happens next?

Please contact us as soon as you receive your visa so we can confirm when your first course will begin. As soon as you have completed the first course, we are happy to discuss which courses you can do in the future. Please note that you will have to attend the courses you have booked during the time period which appears on the invoice.

I don't want to do all the courses I booked in connection with my visa application. Is that possible?

If your visa was only issued on the condition that you do German courses, you will have to attend the courses regularly.

WAFF funding

Are there funding options available?

We would love to support you in the name of life-long learning and are happy to give you a cost estimate for the course you wish to attend. You can then submit it to the relevant funding agency.

Does WAFF provide funding for your courses?

Yes, we are a WAFF-certified language school. We would be happy to give you a cost estimate. Depending on the type of funding, you will have to pay a small part of the course.

What are the prerequisites for receiving funding?

Different types of funding (Opportunities Cheque, Training account etc.) have different prerequisites. Please contact WAFF to arrange a consultation or visit their website for more information.